Casilando Terms and Conditions

Welcome to Casilando Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide at www.casilando.com. By creating an account with us, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you do not use our services. We reserve the right to amend these terms at any time, and continued use of our platform after changes are published constitutes your acceptance of the updated terms.

Who We Are

Casilando is owned and operated by White Hat Gaming Limited, a company registered in accordance with Maltese law under registration number C73232, with a registered office at 85 St John Street, Valletta VLT1165, Malta. Certain business activities, including marketing services, systems development, payment processing channels, and customer services, may be handled on our behalf by our group company, White Hat (Holdings) Limited, incorporated in Gibraltar under registration number 109784.

We are licensed and regulated by the United Kingdom Gambling Commission under licence number 52894 for customers in Great Britain, and by the Malta Gaming Authority under licence number MGA/B2C/370/2017, issued 01/08/2018, for all other customers. These Terms and Conditions are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes. Customer funds are held separately from our business accounts at the Gambling Commission's medium level of protection, and eCOGRA acts as our alternative dispute resolution provider.

Eligibility to Play at Casilando Casino

To register at Casilando, you must be at least 18 years of age or the legal age of majority in your jurisdiction, whichever is higher. Players resident in Great Britain must hold a UK address, and any account belonging to a holder no longer residing in the United Kingdom will be closed. We do not accept players from a number of restricted territories, including Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, France, Hungary, Israel, Italy, Latvia, Malta, Netherlands, Panama, Romania, Russia, Singapore, Slovenia, Spain, Sri Lanka, Thailand, Turkey, Uganda, the United States, and Vietnam. It is your responsibility to check that online gambling is legal in your place of residence before you use our services.

Casilando Register and Account Verification

When you complete the Casilando register process, you must provide accurate, current, and complete information about yourself. We may request identity documents, proof of address, and proof of payment method ownership at any stage, and we reserve the right to suspend your account until verification is completed. You may only hold one account with us; duplicate accounts will be closed and any bonus funds forfeited. Once registered, you can use your Casilando login credentials to access your account via desktop, our mobile site, or the Casilando app.

Deposits and Currency

All Casilando deposit transactions for UK customers must be made in British Pounds (GBP). We accept a range of payment methods including Visa, Mastercard, Maestro, paysafecard, Skrill, Neteller, PayPal, Neosurf, and Bank Transfer, with additional country-specific methods available in the cashier. Deposits may only be made using payment methods registered in your own name, and we may impose limits on the amount you can deposit in a single day. Using our site to facilitate arbitrage through currency exchange transactions is strictly prohibited, and we reserve the right to forfeit any resulting gains.

Casilando Withdrawal and Payment Terms

Every Casilando withdrawal is paid back to the same payment method originally used to deposit funds. Where this is not possible, we will process your payment by Bank Transfer instead. The minimum withdrawal from cash funds is GBP 10, while our general minimum threshold is GBP 20; balances below this can still be withdrawn in full by contacting our customer support team. We do not charge withdrawal fees. No withdrawal is processed until we have completed our verification checks, confirmed payment details, and any applicable bonus terms have been met.

The maximum payout in respect of any one bet or spin is GBP 250,000, excluding progressive jackpot winnings. Jackpot wins exceeding this amount may take up to 30 days to be paid. We may carry out enhanced due diligence on withdrawals of funds that have not been used for wagering. Pending times are typically up to 48 hours, with cashout completion ranging from a few hours to a few days depending on your chosen payment method.

Casilando Bonus Terms

Our welcome offer for eligible UK players consists of 70 Bonus Spins on Book of Dead, credited automatically following a first deposit of at least GBP 15. This Casilando bonus is available only to players over 18, resident in Great Britain, and fully verified, and you must opt in to the promotion to qualify. Claiming this offer while other bonuses are active on your account may lead to suspension of your eligibility.

Bonus Spins are valid for ten (10) days from the date they are credited, after which any unused spins are removed. Winnings generated from Bonus Spins are converted into bonus funds and capped at GBP 100. To convert bonus funds into withdrawable cash, you must wager the bonus amount ten (10) times, and only bonus funds count towards fulfilling this wagering contribution. While a bonus is active, the maximum bet permitted is GBP 5; wagering above this limit may result in confiscation of winnings. Making a cash withdrawal before wagering requirements are fulfilled will forfeit the bonus and any associated winnings. Unused bonus funds expire after thirty (30) days.

For our international markets, we offer a 100% first deposit bonus up to EUR 300 plus 90 free spins on Book of Dead on a minimum deposit of EUR 10, subject to 35x wagering, along with 10 no-deposit free spins on Book of Dead upon registration, valid for 10 days.

We limit each promotion to one per player, family, household address, IP address, email address, telephone number, payment card, or shared computer. Wagering contributions vary by game type: Slots contribute 100%; a defined group of slots contributes 20%; certain other slots contribute 0%; Table Games contribute 10%; Video Poker contributes 5%; Scratchcards and Keno contribute 100%; and Jackpot games contribute 0%. Void bets do not count towards any promotional wagering requirement, and accounts closed before a promotion ends forfeit its benefits. Any Casilando promo code or Casilando bonus code offered must be redeemed according to its specific terms, and only one valid coupon can be used within any 24-hour period.

Casilando Slots, Live Casino, and Game Fairness

Our Casilando online casino features more than 2,000 games from leading providers including NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, Hacksaw Gaming, and many more. Our Casilando slots collection spans classic titles, video slots, jackpot games, and progressive jackpots, while our Casilando live casino offers roulette, blackjack, Free Bet Blackjack, and immersive game shows including Epic Spins, powered by Evolution Gaming, Pragmatic Play, On Air, and Ezugi. All games on our platform use certified random number generators, and outcomes cannot be influenced by us or by any player.

Responsible Gaming

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, loss limits, time-outs, and self-exclusion. If you feel that gambling is affecting your life negatively, we encourage you to contact our support team or reach out to independent organisations offering advice and support.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to Casilando Casino. To the extent permitted by law, we exclude liability for indirect or consequential losses arising from your use of our services. Nothing in these terms limits liability that cannot be excluded under English law.

Contact Us

If you have any questions about these Terms and Conditions, our Casilando bonus policies, or need assistance with your Casilando login, deposits, or withdrawals, our support team is available 24/7 via live chat or email at support@casilando.com in English, German, Spanish, Finnish, French, and Portuguese.