Casilando Responsible Gaming

At Casilando Casino, we believe that gambling should always remain an enjoyable form of entertainment. We are committed to promoting responsible gaming across every part of our platform, from our casino slots and live casino tables to our promotional offers. Whether you access our services through the Casilando app, our desktop site, or mobile browser, we want your experience with us to remain safe, controlled, and positive at all times. This page explains the tools, policies, and support options we provide to help you stay in control of your play.

Our Commitment to Safer Gambling

We operate under strict regulatory oversight, holding a licence from the United Kingdom Gambling Commission (licence number 52894) for customers in Great Britain, and a licence from the Malta Gaming Authority (MGA/B2C/370/2017) for all other markets. As part of our licensing obligations, we are required to implement robust responsible gambling measures, and we take this responsibility seriously. We continuously review our internal policies to ensure that every player who visits our online casino has access to meaningful safeguards.

We recognise that for the vast majority of our customers, gambling is simply a form of entertainment. However, we also understand that for some, gambling behaviour can become problematic. Our goal is to help you recognise the signs early and provide you with the tools to manage your activity before it becomes a concern.

Age Verification and Underage Gambling Prevention

We strictly prohibit anyone under the age of 18 from registering an account or accessing our services. When you complete Casilando register procedures through our Casilando Casino registration process, we require accurate identification details, and we carry out verification checks, including age verification, before allowing withdrawals or continued access to certain features. If we have reason to believe that an account has been opened by a minor, we will immediately suspend the account, void any winnings, and return only the net deposited funds where applicable.

We strongly encourage parents and guardians to use parental control software on any device that may be used to access our platform, including the Casilando app, to prevent underage access to gambling websites.

Tools to Help You Stay in Control

We provide a range of account-based tools designed to help you manage your gambling activity. These tools are accessible once you complete your Casilando login, and our customer support team is available to assist you in setting them up.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once a limit is reached, we will prevent further deposits until the specified period has elapsed. Any reduction in your deposit limit takes effect immediately, while an increase will only apply after a 24-hour cooling-off period, giving you time to reconsider.

Time-Outs

If you feel you need a short break from gambling, we offer a time-out feature that temporarily suspends your account for a period ranging from 24 hours up to six weeks. During this time, you will not be able to log into your account, and we will not send you any marketing communications.

Self-Exclusion

Where a longer break is needed, we offer self-exclusion for periods of six months, one year, or longer. Once self-exclusion is activated, we will close your account, remove you from all marketing lists, and prevent you from opening a new account with us for the duration of the exclusion period. We also participate in industry self-exclusion schemes such as GAMSTOP for our UK customers, and we strongly recommend registering with this service if you wish to restrict your access across multiple gambling operators, not only Casilando casino.

Reality Checks

We provide reality check notifications that appear at intervals you choose, reminding you of the time you have spent playing and your current win/loss position. These reminders help you stay aware of your gambling session and make informed decisions about whether to continue.

Account Activity History

We give you access to your full account history, including your Casilando deposit and Casilando withdrawal records, as well as details of any Casilando bonus or Casilando no deposit bonus activity. Reviewing this information regularly can help you keep track of your spending patterns.

Responsible Marketing Practices

We take care to ensure that our promotional offers, including Casilando free spins, Casilando 50 free spins no deposit offers, and any Casilando promo code or Casilando bonus code campaigns, are communicated responsibly. For more details on our current offers, you can visit our Casilando Casino bonus page. If you have opted out of marketing communications, self-excluded, or activated a time-out, we will not target you with promotional material. We also do not knowingly direct advertising toward vulnerable individuals or those who have shown signs of problem gambling behaviour.

Recognising the Signs of Problem Gambling

We encourage all our customers to be aware of common warning signs that gambling may be becoming a problem, including:

Spending more money or time gambling than you can afford
Chasing losses by increasing bets or making repeated deposits
Neglecting work, relationships, or responsibilities due to gambling
Borrowing money or selling belongings to fund gambling activity
Feeling anxious, irritable, or preoccupied with gambling when not playing

If any of these signs apply to you or someone you know, we urge you to make use of the tools available on our platform or to seek independent support.

External Support Organisations

We work alongside independent organisations that specialise in supporting individuals affected by problem gambling. We recommend reaching out to the following resources:

GamCare – confidential advice and support for problem gambling
GambleAware – information, advice, and free treatment for those affected by gambling harm
Gamblers Anonymous – peer support groups for individuals seeking to stop gambling
BeGambleAware.org – tools and self-assessment tests to evaluate your gambling habits

These organisations operate independently from Casilando and can provide confidential, professional guidance regardless of which operator you have used.

Our Ongoing Monitoring

We use account monitoring systems designed to detect patterns that may indicate risky gambling behaviour, such as unusual deposit frequency or extended play sessions across our casilando slots and casilando live casino products. Where our team identifies a potential concern, we may reach out to you directly to discuss your account activity and offer appropriate support tools, including deposit limits or a voluntary time-out.

Contact Us

If you would like to activate any of the responsible gambling tools mentioned above, or if you simply want to discuss your account activity with our team, we are here to help. Our customer support agents are available 24/7 via live chat and email at support@casilando.com. Whether you are accessing our casilando online casino from the UK or from one of our supported international markets, our commitment to responsible gaming remains the same for every customer.

Content updated: September 22, 2026