Casilando Privacy Policy

At Casilando Casino, we are committed to protecting your privacy and safeguarding the personal information you share with us. This privacy policy explains how we collect, use, store, and protect your data when you visit our website, register a Casilando login, or use our services. Casilando Casino is operated by White Hat Gaming Limited, licensed in Malta and, for customers in Great Britain, regulated by the United Kingdom Gambling Commission. By using our platform, you consent to the practices described below.

Information We Collect

When you register with Casilando, complete a deposit, or contact our support team, we collect various types of personal data necessary to provide our services and comply with our regulatory obligations.

• We collect identification details such as your full name, date of birth, address, and nationality when you register.
• We gather contact information including your email address and phone number to communicate with you about your account, promotions, and the Casilando app.
• We process financial information, including payment card details or e-wallet data, to handle your Casilando deposit and Casilando withdrawal requests.
• We record your gaming activity, including the games you play, wagers placed, and bonus usage, to manage your account and improve our Casilando slots and Casilando live casino offerings.
• We may collect technical data such as your IP address, device type, browser, and login timestamps whenever you access your Casilando casino login.
• We collect verification documents, such as proof of identity and address, as part of our know-your-customer and anti-money laundering obligations.

How We Use Your Data

We use the information we collect for a variety of legitimate business purposes connected to operating Casilando Casino safely and responsibly.

• We use your data to verify your identity, process your Casilando register request, and maintain your account.
• We use your financial details to process deposits, manage your Casilando withdrawal, and prevent fraudulent transactions.
• We use your contact details to send account notifications, respond to support requests, and inform you about our Casilando bonus offers, including any Casilando promo code or Casilando bonus code campaigns you may be eligible for.
• We analyse gaming activity to detect unusual behaviour, support responsible gambling tools, and improve our online casino experience.
• We use technical data to maintain the security of our website and Casilando app, prevent unauthorised access, and troubleshoot issues.
• We may use your information to comply with legal and regulatory requirements imposed by the Malta Gaming Authority and the United Kingdom Gambling Commission.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while browsing Casilando Casino. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our website. We use cookies to personalise content, measure the effectiveness of our marketing campaigns, and identify which promotions, such as Casilando free spins or a Casilando no deposit bonus offer, are most relevant to you. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our site, including access to your account or the Casilando casino app.

Marketing Communications

With your consent, we may send you marketing communications about new games, promotions, or offers such as Casilando 50 free spins or a Casilando casino no deposit bonus. You can withdraw your consent at any time by updating your communication preferences in your account settings or by contacting our support team. We will never share your contact details with third parties for their own independent marketing purposes without your explicit permission.

Sharing Your Information

We do not sell your personal information. However, we may share your data with trusted third parties where necessary to operate our services effectively and lawfully.

• We share data with payment providers to process your Casilando deposit and withdrawal transactions securely.
• We share information with identity verification providers to confirm your age and identity in accordance with licensing requirements.
• We may share data with regulatory bodies, including the Malta Gaming Authority and the United Kingdom Gambling Commission, as required by law.
• We may share limited information with group companies, including White Hat (Holdings) Limited, which may support marketing, systems development, and certain payment processing on our behalf.
• We may disclose information to law enforcement agencies where required to prevent fraud, money laundering, or other unlawful activity.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our systems use encryption and secure protocols to protect sensitive information, including data submitted during your Casilando casino login or when making a deposit. While we work hard to protect your data, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and safeguard your login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory, and accounting obligations. Typically, we retain account and transaction records for a minimum period required under gambling and anti-money laundering regulations, even after you close your account with us. Once retention is no longer required, we securely delete or anonymise your data.

Your Rights

Depending on your location, you may have certain rights regarding your personal data under applicable data protection laws, including the UK GDPR and the EU General Data Protection Regulation.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of data processing, including direct marketing.
• You have the right to data portability, allowing you to receive your data in a structured, commonly used format.
• You have the right to lodge a complaint with a supervisory authority if you believe we have not handled your data appropriately.

To exercise any of these rights, you can contact our support team at support@casilando.com, and we will respond in accordance with applicable law.

International Data Transfers

As we operate across multiple jurisdictions, your data may be transferred to and processed in countries outside your country of residence, including Malta and Gibraltar. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Age Restrictions

Our services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from someone under the legal age, we will take steps to delete that data promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and where changes are significant, we will notify you directly. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your data protection rights, please contact our dedicated support team via live chat, available 24/7, or by emailing support@casilando.com. Our team is here to assist you with any privacy-related concerns regarding your use of Casilando Casino.